I recently met with a couple that has
narrowed their venue search down to two hotel resorts. Since I familiar with both, they asked which
I liked better. I felt a tad
cornered! I’ve officiated at each many
times and I think they will have a better than good experience at each. BUT, I do think one venue is superior to the
other – and not for the reason you might think.
Each has spectacular views and each
has had weddings that are splashed all over Pinterest and Instagram. However, my impression is that the folks who
work at the venue I prefer are happier than those who work at the other
venue.
Huh? How do I know this?
Purely observational. At the venue I recommended, team members are
friendly, attentive and consistently one-step ahead of everyone’s needs. Team members at the other venue are good at
what they do, but I always have the sense that for them this is a “job.” There is that “something extra” that’s
missing from their interactions.
I’ve been thinking about my
preference (which I stand by) and have been mulling over what is it a couple
should be on the lookout for when selecting a venue.
So, for what it’s worth, here is my
list of the little and not so little things you want to pay attention to when
scoping out a venue for your celebration:
1.
When you pull-up to the entrance, is the valet
prompt and smiling? Do you have the
sense that he/she is focused, friendly and interested in helping you? The valet sets the tone for what awaits
you.
2.
If the venue does not provide valet, is the entrance
inviting and is parking accessible?
3.
What is the venue’s motto? I know of one hotel whose motto is, “We make
the impossible possible.” And their
service reflects that motto!
4.
How does the catering manager present
herself/himself? Does the manager ask
questions so as to clarify and refine their sense of you? Do you feel relaxed in their company? If not, then bolt!
5.
Ask the catering manager, “What do you most
enjoy about working here?”
6.
Can the venue guarantee that on your wedding date
there will be no construction or nearby concerts taking place during ceremony
start? Does the venue have a “Plan B” if
for any reason a Plan B needs to be orchestrated?
7.
Is there a special room for the bride? Concierge service for bride?
8.
Does the catering manager follow-up with you
within 24hours?
9.
Visit on the day of the week you’ll have your wedding
and consider the overall “vibe” of the place.
10.
Are you and your guests a personality fit with
the venue? Is this a place where you and
your guests can be “you” and not put on airs?
11.
What do your vendors say about the venue?
12.
Verify your impressions with reviews found on
Wedding Wire or The Knot.
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